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Delivery Guarantee

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Delivery Guarantee

DELAYS: Your parcels from birdsnest all fly express post and any orders placed before 1pm Mon-Fri will leave that day, however we are seeing some delays with Australia Post due to current lockdown restrictions. If you live in NSW parcels are currently taking 2-5 business days to arrive, Victoria 2-4 business days, ACT 2-3 business days, NT 2-4 business days and SA, QLD, TAS and WA all still 1-2 business days.

Double check delivery times for your region using ‘From: Cooma, NSW 2630’. Remote areas may have longer delivery timelines.

Within Australia, we deliver all our orders to you via the Australia Post Express Service. When you spend $150 or more at birdsnest, we will express post your order to you free! When your order is less than $150, we will express post your order for a flat rate of $7.95 (domestic orders only).

Orders that are received before 1pm EST* on a business day are sent that day. We aim to have your order to you within 2 working days – this can be quicker if you live in NSW or a capital city and it may be a little longer if you live in a remote area.

The Australia Post Express Post Service network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. Our nest is based in the Canberra area (our postcode is 2630) and you can follow the link for a more detailed description of the express post network.

International Orders

New Zealand – We have a $8.95 flat rate delivery fee for customers in New Zealand. New Zealand and other International customers don’t pay the Australian GST and your item price/s will be updated at your bag page to reflect this. Parcels take 3-7 days to reach New Zealand and may be subject to import taxes or duties.

International Postage - If you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge of $25 to us and then it will be your responsibility to pay any import duty or sales tax within your own country. We will not charge you Australian goods and services tax.

Out of Stock Items

We update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

Covid-19 Update

All parcels are flying express via the Australia Post Express Delivery service.

Due to the current outbreak of coronavirus in Australia, Australia Post has updated the delivery and collection process in order to protect their staff, customers and your parcels - go team!

If you require a signature on your parcel and you are present at the time of delivery, a driver or postie will sign on your behalf. If you are not present at the time of delivery, your parcel will be dropped off at the nearest post office, in which case an Australia Post staff member will ask and record your name on your behalf.

Our dispatch team is taking this pandemic very seriously, with extra precautions in place to make sure that your orders are packed and delivered to you in the safest possible way.